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Our Returns Policy

Here at KB Vape we want you to get the most out of your vaping supplies.
All batteries, Mods, Vaping Kits, and accessories (Excluding Drip Tips as these are a personal item) are protected by a 28 day warranty period for manufacturers defects.

During this 28 day period, should you notice a manufacturers fault, you will be eligible for a refund or exchange subject to review by a member of our team.

Tanks, however, cannot be exchanged or refunded as these are a personal item. We will however gladly take a look at your tank for you in one of our 4 stores (Llanelli, Taibach, Fairway, Killay) or, if you would prefer, we can offer guidance via E-mail.

E-Liquids cannot be returned or exchanged as they are a sealed product. The only instance in which we would exchange or return an E-liquid is if we have send you the wrong item. We cannot exchange or refund an E-liquid because you do not like the flavour.

To discuss a return or exchange please E-mail [email protected] and include the following information;

Your Order Number

Your Full Name

The Product You Wish To Return

The Reason For Your Return

The Date You Purchased The Item

Please insert “RETURN REQUEST” as the subject line of your email.

Once a member of our team has reviewed your refund request we will be in touch to discuss further action.

Alternatively, you may visit one of our 4 stores with the product that you wish to exchange or return (please be sure to bring your order confirmation e-mail, and all packaging and parts of the product) A member of staff at the store will then be able to assist you further.

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